# Mural Collaboration Issue - murals slow in loading

- Provider: [Mural](https://down.guide/mural)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 52m
- started 2023-01-25 08:27 UTC
- Realtime collaboration
- id: DWN-84808c271d
- Official page: https://stspg.io/56vh122z5tg2

## Updates from Mural
### 2023-01-25 08:27 UTC: investigating
Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating a general performance issue and will restore regular service as quickly as possible.
Please check our status page for the most up-to-date info: status.mural.co/

### 2023-01-25 08:28 UTC: investigating
We are continuing to investigate this issue.

### 2023-01-25 08:42 UTC: identified
We've identified an issue with our service provider and are actively monitoring the situation.

### 2023-01-25 09:43 UTC: identified
Our service provider is still working on this issue. We will keep this page updated as soon as we have more information.

### 2023-01-25 10:18 UTC: monitoring
Our service provider has implemented a fix for this issue and we will continue to monitor its results. We will keep this page updated as we have more information. We apologize for any inconvenience caused.

### 2023-01-25 11:19 UTC: resolved
This issue has been resolved.

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