# Some users are receiving an "Offline" message when working in Mural

- Provider: [Mural](https://down.guide/mural)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 1m
- started 2025-11-25 10:04 UTC
- Authentication
- id: DWN-980d9b9957
- Official page: https://stspg.io/sl1yzxt8f3gx

## Updates from Mural
### 2025-11-25 10:04 UTC: investigating
Some users are receiving an "Offline" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible.
Please check our status page for the most up-to-date info: status.mural.co/

### 2025-11-25 11:14 UTC: monitoring
Users are now able to successfully access and create content in Mural. We continue to monitor the situation.

### 2025-11-25 12:05 UTC: resolved
Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved.
We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

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