# Some users are unable to sign in to Mural

- Provider: [Mural](https://down.guide/mural)
- Level: confirmed
- Impact: Degraded
- lasted 3h 2m
- started 2026-04-17 16:13 UTC
- Authentication
- id: DWN-c14c8db601
- Official page: https://stspg.io/t4rbxcsykm35

## Updates from Mural
### 2026-04-17 16:13 UTC: identified
We're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress.
Please check our status page for the most up-to-date info: status.mural.co

### 2026-04-17 18:36 UTC: monitoring
Our 3rd party provider has implemented a fix that corrects the issue some users were having connecting to Mural and initial tests indicates that full service has been resumed.
We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

### 2026-04-17 19:16 UTC: resolved
The fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved.
We apologize for the inconvenience this interruption caused.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).