# MURAL Collaboration Issue - Provider: [Mural](https://down.guide/mural) - Level: confirmed - Impact: Major outage - lasted 1h 7m - started 2022-11-30 10:05 UTC - Realtime collaboration - eu - id: DWN-ef3393e1aa - Official page: https://stspg.io/q1rc8sd0ch9v ## Updates from Mural ### 2022-11-30 10:05 UTC: investigating MURAL is experiencing connection issues, leaving users unable to collaborate, seeing a 'Trying to Reconnect' message. We're investigating and will restore regular service ASAP. Please check our status page for the most up-to-date info đŸ‘‰ status.mural.co/ ### 2022-11-30 10:13 UTC: identified The issue has been identified and a fix has been implemented. ### 2022-11-30 10:13 UTC: identified We are continuing to work on a fix for this issue. ### 2022-11-30 10:17 UTC: monitoring A fix has been implemented and we are monitoring the results. ### 2022-11-30 11:12 UTC: resolved This incident has been resolved. ### 2022-12-05 12:43 UTC: postmortem \*\*What happened?\*\* At 06:40 UTC we started to receive notifications from Mural users that were unable to access their content in our European datacenter. This was caused by a configuration change that resulted in connections to our EU database being rejected. Once the cause of the issue was identified, an emergency fix was created, tested and deployed. Normal service was restored at 07:17 UTC. The impact of the emergency fix was monitored for an hour, after which the incident was declared as ‘resolved’. \*\*Summary\*\* Murals in our EU datacenter were unavailable from 06:40 to 07:17 UTC, for a total of 37 minutes of service interruption. \*\*What we've done to avoid this happening again\*\* We are improving our deployment processes and monitoring to include anomalies in the volume of realtime connections. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).