# video live and playback issues

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Major outage
- lasted 21h 53m
- started 2026-07-15 19:13 UTC
- Mux Video - VOD, Mux Video - Live
- id: DWN-1d549099aa
- Official page: https://stspg.io/pym5pcy9pwmm

## Updates from Mux
### 2026-07-15 19:13 UTC: identified
Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.

### 2026-07-15 21:06 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-15 21:06 UTC: monitoring
We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.

### 2026-07-16 00:21 UTC: monitoring
All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.

### 2026-07-16 17:07 UTC: resolved
This incident has been resolved.

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