# Elevated rebuffering and playback failures

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Degraded
- lasted 1h 47m
- started 2026-05-06 16:36 UTC
- Mux Video - VOD, Mux Video - Live
- id: DWN-248090af1a
- Official page: https://stspg.io/6c8mkjsmkpwf

## Updates from Mux
### 2026-05-06 16:36 UTC: investigating
We are currently investigating an issue where playback may experience elevated rebuffering rates and playback failures.

### 2026-05-06 16:41 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-06 17:42 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-06 18:24 UTC: resolved
This incident has been resolved.

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