# Increased error rates for video ingest and playback for on-demand assets

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Major outage
- lasted 2h 7m
- started 2025-10-03 12:55 UTC
- Mux Video - VOD
- id: DWN-2eb10a34ff
- Official page: https://stspg.io/8nxxddsv35b8

## Updates from Mux
### 2025-10-03 12:55 UTC: investigating
We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.

### 2025-10-03 13:24 UTC: identified
We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.

### 2025-10-03 14:11 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-10-03 14:27 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-10-03 15:02 UTC: resolved
This incident has been resolved.

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