# Elevated Mux Video Errors

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Major outage
- lasted 0m
- started 2026-10-29 02:05 UTC
- Mux Dashboard, Mux Video - VOD, Mux Video - Live +1
- us
- id: DWN-41539f6a40
- Official page: https://stspg.io/swht1xnswggx

## Updates from Mux
### 2026-10-28 23:42 UTC: investigating
We are seeing errors across Mux Video and are investigating

### 2026-10-28 23:52 UTC: investigating
Mux Data Collection is also delayed. Continuing to investigate.

### 2026-10-29 00:14 UTC: identified
The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.

### 2026-10-29 00:18 UTC: identified
Data collection, streaming, and alerting was delayed during that window.

### 2026-10-29 00:47 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-29 02:05 UTC: resolved
This incident has been resolved.
Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing".
Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved.
If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.

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