# Elevated rebuffering and startup times for some on-demand assets and live streams

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Degraded
- lasted 2h 2m
- started 2026-05-05 18:52 UTC
- Mux Video - VOD, Mux Video - Live
- id: DWN-47b9329a1d
- Official page: https://stspg.io/kb89wb5rh3v9

## Updates from Mux
### 2026-05-05 18:52 UTC: investigating
We are currently investigating the issue

### 2026-05-05 19:18 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-05 19:50 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-05 20:54 UTC: resolved
This incident has been resolved.

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