# Issues downloading MP4 assets

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Degraded
- lasted 7h 42m
- started 2026-04-27 20:08 UTC
- Mux Video - VOD, Mux Video - Live
- id: DWN-4a9c9095fa
- Official page: https://stspg.io/lc1w14yf4y1g

## Updates from Mux
### 2026-04-27 20:08 UTC: investigating
Small percentage of static rendition downloads. We are currently investigating this issue.

### 2026-04-27 20:09 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-28 03:50 UTC: resolved
This incident has been resolved.

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