# Corruption on some segments of some videos

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Degraded
- lasted 3d 7h
- started 2026-01-29 18:07 UTC
- Mux Video - VOD
- id: DWN-4cc156df7f
- Official page: https://stspg.io/39t30bfr5q4w

## Updates from Mux
### 2026-01-29 18:07 UTC: investigating
We are investigating an issue that causes some audio or video segments to be corrupt, causing playback quality degradation on affected assets.

### 2026-01-29 20:40 UTC: identified
We have identified the cause of this issue and our team is working on a fix.

### 2026-01-30 18:59 UTC: identified
A fix has been implemented to address the issue for new assets, and our team is working through any remaining affected assets. We will post further updates as we have them.

### 2026-02-01 16:59 UTC: monitoring
We have completed the remediation steps for impacted assets and will be monitoring.

### 2026-02-02 02:00 UTC: resolved
This incident has been resolved.

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