# Video Playback Issues

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 53m
- started 2026-07-14 17:09 UTC
- Mux Video - VOD, Mux Video - Live
- id: DWN-6db9e2fb9d
- Official page: https://stspg.io/z7bwgvx32s57

## Updates from Mux
### 2026-07-14 17:09 UTC: investigating
We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.

### 2026-07-14 17:13 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-07-14 17:43 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-07-14 18:03 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-14 20:01 UTC: resolved
This incident has been resolved.

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