# Mux Data monitoring latency

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Degraded
- lasted 5h 40m
- started 2025-10-02 15:23 UTC
- Mux Dashboard, Mux Data - Data Collection
- id: DWN-77f27f1421
- Official page: https://stspg.io/1tx2yb0j80gy

## Updates from Mux
### 2025-10-02 15:23 UTC: investigating
We are investigating an issue where monitoring data is delayed for many customers

### 2025-10-02 15:51 UTC: investigating
We are continuing to investigate this issue. Customers affected will see artificially depressed CCV counts and percentages.

### 2025-10-02 16:21 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-02 16:46 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-10-02 17:06 UTC: monitoring
A fix has been implemented and we continue to monitor the results. Customers should see monitoring data and CCV counts return to normal.

### 2025-10-02 21:04 UTC: resolved
This incident has been resolved.

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