# RTMP and SRT live stream disconnects

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Degraded
- lasted 1h 24m
- started 2026-11-04 23:38 UTC
- Mux Video - Live
- id: DWN-8106f8518d
- Official page: https://stspg.io/bgkx761z6qpx

## Updates from Mux
### 2026-11-04 22:23 UTC: investigating
We are experiencing a small number of RTMP and SRT live streams disconnecting; most are reconnecting automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.

### 2026-11-04 22:24 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-11-04 22:52 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-11-04 23:25 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-11-04 23:38 UTC: identified
We have tested a fix for this issue and are working on rolling it out to production.

### 2026-11-05 00:49 UTC: monitoring
A fix was applied to production and we are monitoring the system.

### 2026-11-05 01:02 UTC: monitoring
This incident has been resolved.

### 2026-11-05 01:02 UTC: resolved
This incident has been resolved.

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