# Delayed video ingest and webhook delivery for some customers

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Degraded
- lasted 4h 26m
- started 2026-02-24 20:06 UTC
- Mux Video - VOD
- id: DWN-b5010b3d61
- Official page: https://stspg.io/gn2lcwxcm96g

## Updates from Mux
### 2026-02-24 20:06 UTC: investigating
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

### 2026-02-24 20:37 UTC: identified
Our teams identified the cause of the delays and are actively working on recovery.

### 2026-02-24 21:08 UTC: monitoring
Our teams have implemented a fix to resolve the delays.
At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.

### 2026-02-25 00:32 UTC: resolved
After monitoring the fix we have confirmed full resolution.

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