# Elevated errors on Direct Uploads

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 3m
- started 2026-10-05 19:44 UTC
- Mux Video - VOD
- id: DWN-dc241489d7
- Official page: https://stspg.io/5r6vxskv1fbr

## Updates from Mux
### 2026-10-05 19:44 UTC: investigating
We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs

### 2026-10-05 20:31 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-05 20:32 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-10-05 22:47 UTC: resolved
This incident has been resolved.

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