# Direct upload failures and playback failures for some customers

- Provider: [Mux](https://down.guide/mux)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 30m
- started 2026-02-23 14:28 UTC
- Mux Video - VOD
- id: DWN-e5391ef49f
- Official page: https://stspg.io/0kl90j7qx53d

## Updates from Mux
### 2026-02-23 14:28 UTC: investigating
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

### 2026-02-23 14:47 UTC: monitoring
A fix has been implemented and we are monitoring the results.
Some customers may have experienced a low number of playback failures during the incident.

### 2026-02-23 15:57 UTC: resolved
This incident has been resolved.

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