es-2102196

What to do

• Check whether your product depends on Neon. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-07-31 12:30 UTC and 2026-07-31 12:30 UTC may need a replay.

• Subscribe to Neon's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=neon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Neon 1

1. resolvedJul 31, 2026, 12:30 PM UTC

   July 31, 2026 10:40AM UTC Identified - Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status. July 31, 2026 11:54AM UTC Identified - Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. We identified the issue and are applying the remediation. Further updates will be provided within the next hour, or as events warrant. July 31, 2026 12:30PM UTC Resolved - Between 14:47 UTC, July 30, 2026, and 12:26 UTC, July 31, 2026, a subset of customers may have experienced errors during account creation. The issue only impacted new account registrations. The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience this may have caused. If you require further details about this incident, please submit a support ticket.

   provider

Corrections

None so far.

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