# es-2102196

- Provider: [Neon](https://down.guide/neon)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-07-31 12:30 UTC
- id: DWN-fbbb3bddf2
- Official page: https://status.io/pages/incident/6878fc85709daa75be6c7e3c/6a6c7b9bdf35e104e602fb6b

## Updates from Neon
### 2026-07-31 12:30 UTC: resolved
July 31, 2026 10:40AM UTC 
 Identified - Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations.
Customers may observe:
New account registrations are failing.
Next Update
We will provide another update within 1 hour, or sooner if there is a material change in service status.
 July 31, 2026 11:54AM UTC 
 Identified - Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations.
Customers may observe:
New account registrations are failing.
We identified the issue and are applying the remediation. Further updates will be provided within the next hour, or as events warrant.
 July 31, 2026 12:30PM UTC 
 Resolved - Between 14:47 UTC, July 30, 2026, and 12:26 UTC, July 31, 2026, a subset of customers may have experienced errors during account creation. The issue only impacted new account registrations.
The issue has been fully resolved, and all services are operating normally.
We apologize for any inconvenience this may have caused. If you require further details about this incident, please submit a support ticket.

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