# Elevated response times affecting origin services

- Provider: [Netlify](https://down.guide/netlify)
- Level: confirmed
- Impact: Major outage
- lasted 1h 56m
- started 2026-05-19 21:08 UTC
- Build Pipeline, Netlify Application UI, Netlify Functions
- id: DWN-502360558b
- Official page: https://stspg.io/tjq7hm4zhqw9

## Updates from Netlify
### 2026-05-19 21:08 UTC: investigating
We are investigating elevated latency and errors affecting origin services. This is currently impacting request performance and may result in degraded experience or failures for some users.

### 2026-05-19 21:33 UTC: investigating
We are continuing to investigate an ongoing incident causing elevated latency, errors, and intermittent failures across multiple Netlify services. In addition to earlier impact, we are now observing issues with the build pipeline where new builds are not starting for some customers. This may result in delayed or failed deploys, in addition to degraded site performance and intermittent timeouts.

### 2026-05-19 21:45 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-19 21:52 UTC: investigating
We are continuing to investigate an ongoing incident causing elevated latency, errors, and intermittent failures across multiple Netlify services. Impact remains broad and includes intermittent site availability issues where some customer sites may be unavailable or returning errors, as well as disruptions to the build pipeline where builds may fail to start or be delayed

### 2026-05-19 22:14 UTC: monitoring
We have implemented mitigation steps for the issue that was causing elevated errors, increased latency, and intermittent site availability issues across Netlify services. Service health has significantly improved, and core functionality such as site loading and build processing is operating normally for most customers. However, we are continuing to monitor closely to ensure full stability and to catch any residual impact

### 2026-05-19 23:04 UTC: resolved
This incident has been resolved. The issue that was causing elevated errors, increased latency, and intermittent site availability across Netlify services has been mitigated. All services, including site delivery and the build pipeline, are now operating normally. We monitored system stability following recovery and are no longer observing elevated error rates or degraded performance

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