# E2M (Events-2-Metrics) authorization issues

- Provider: [New Relic](https://down.guide/new-relic)
- Level: confirmed
- Impact: Operational
- lasted 0m
- started 2026-07-17 10:21 UTC
- APM : US, APM : Europe, Alerts : US +3
- eu, us
- id: DWN-0090d47f8d
- Official page: https://stspg.io/b9dw7wj1h3t6

## Updates from New Relic
### 2026-07-17 10:21 UTC: resolved
Between 15:00 UTC on July 14th and 10:00 UTC on July 17th, we experienced an issue where some customers experienced authorization issues when attempting to create, read or update E2M (Events-2-Metrics) rules in the US, EU and JP regions. This was due to a recent change we have made to our authorization endpoints. These endpoints now require S2S authentication which has caused requests to our E2M (Events-2-Metrics) to fail. Our teams have rolled back these changes until a permanent fix can be put in place. The issue is now resolved, and the impacted services have returned to normal service.

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