# Alert Irregularities - US

- Provider: [New Relic](https://down.guide/new-relic)
- Level: confirmed
- Impact: Degraded
- lasted 2h 23m
- started 2026-01-21 22:23 UTC
- us
- id: DWN-0b2cc47b3a
- Official page: https://stspg.io/7ytvp2lqd8nk

## Updates from New Relic
### 2026-01-21 22:23 UTC: investigating
We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.

### 2026-01-21 22:53 UTC: investigating
We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

### 2026-01-22 00:00 UTC: identified
We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

### 2026-01-22 00:46 UTC: resolved
We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.

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