# Delayed alert notifications for the EU region

- Provider: [New Relic](https://down.guide/new-relic)
- Level: confirmed
- Impact: Degraded
- lasted 2h 59m
- started 2024-12-05 23:20 UTC
- APM : Europe, Browser : Europe, Infrastructure : Europe +5
- eu
- id: DWN-307b156f44
- Official page: https://stspg.io/fqcj596vg330

## Updates from New Relic
### 2024-12-05 23:20 UTC: investigating
Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.

### 2024-12-05 23:25 UTC: investigating
Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.
We are continuing to investigate this issue.

### 2024-12-06 00:23 UTC: investigating
We are continuing to investigate an issue where some customers in the EU region may experience delayed alert notifications. Data ingest is not impacted at this time.

### 2024-12-06 01:35 UTC: identified
The issue has been identified and a fix is being implemented. 
Some customers in the EU region may experience delayed or missing alert notifications. Data ingest is not impacted at this time.

### 2024-12-06 02:19 UTC: resolved
Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted. 
We have investigated and resolved this service interruption and impacted services have returned to normal operations.

From the builder: does your app depend on New Relic? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=new-relic) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention New Relic.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-307b156f44), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.