# UI Irregularities and Alert Degradation in US Region

- Provider: [New Relic](https://down.guide/new-relic)
- Level: confirmed
- Impact: Degraded
- lasted 1h 52m
- started 2025-04-16 14:58 UTC
- APM : US, Alerts : US, APM : US +4
- us
- id: DWN-400d384ba0
- Official page: https://stspg.io/c3nb4tb7c4my

## Updates from New Relic
### 2025-04-16 13:46 UTC: investigating
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

### 2025-04-16 13:53 UTC: identified
We have identified the issue and are working on a fix for the issue.

### 2025-04-16 14:43 UTC: identified
Starting at around 13:00 UTC on the 16/04/2025, a subset of customers may be experiencing missed alerts and delayed data affecting dashboards, UI's and API queries. The primary issue triggering the incident has been identified and is in the process of being remediated.

### 2025-04-16 14:58 UTC: identified
Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are seeing recovery of some impacted services and are continuing to monitor.

### 2025-04-16 16:13 UTC: investigating
Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

### 2025-04-16 16:14 UTC: monitoring
Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

### 2025-04-16 16:51 UTC: resolved
Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert notifications for related data. We have resolved this interruption and impacted services have returned to normal operations.

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