# Synthetics Ping Monitor Processing Delays in Multiple Regions

- Provider: [New Relic](https://down.guide/new-relic)
- Level: confirmed
- Impact: Degraded
- lasted 1h 46m
- started 2026-11-02 02:32 UTC
- Synthetics : Europe, Synthetics : Europe
- ap-south-1, ca-central-1, eu, eu-north-1
- id: DWN-4cea9e06b3
- Official page: https://stspg.io/dc5d1kz1z89c

## Updates from New Relic
### 2026-11-02 02:32 UTC: investigating
We are currently investigating processing delays affecting Synthetic ping monitors across several regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3).
As a result, users may experience dropped or delayed ping monitor execution and an overall decrease in Synthetic throughput in these specific locations. Other synthetic monitor types (scripted, browser) remain unaffected at this time.
We will provide an update as soon as more details become available.

### 2026-11-02 03:27 UTC: investigating
Our engineering teams continue to actively investigate the processing delays affecting Synthetic ping monitors in ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3.

### 2026-11-02 04:02 UTC: monitoring
Synthetic ping monitor processing has normalized and throughput has returned to baseline levels across all affected regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3). Our teams are actively monitoring the environment to verify sustained stability. We will provide another update once performance remains consistent.

### 2026-11-02 04:17 UTC: resolved
Queue processing for Synthetic ping monitors has normalized across all affected locations, and throughput metrics have returned to baseline. Systems remain stable and the service is operating normally.

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