# Android Mobile Application Issues - US and EU Region

- Provider: [New Relic](https://down.guide/new-relic)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-03-05 08:02 UTC
- Mobile : US, Mobile : Europe
- eu, us
- id: DWN-a5ad1a88ef
- Official page: https://stspg.io/z37j73kf64lt

## Updates from New Relic
### 2025-03-05 07:40 UTC: investigating
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

### 2025-03-05 07:43 UTC: investigating
New users are unable to login to Android application for the first time.

### 2025-03-05 07:48 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-03-05 07:50 UTC: monitoring
A fix has been implemented and monitoring the results.

### 2025-03-05 07:52 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-03-05 08:02 UTC: resolved
Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.

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