# Alert Irregularities in the US Region

- Provider: [New Relic](https://down.guide/new-relic)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 51m
- started 2025-12-18 23:30 UTC
- Infrastructure : US, Infrastructure : Europe
- eu, us
- id: DWN-af118d1314
- Official page: https://stspg.io/103zmk33sdjd

## Updates from New Relic
### 2025-12-18 23:30 UTC: investigating
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

### 2025-12-18 23:52 UTC: investigating
Some customers in the US and EU region may experience false loss of signal alert notifications.

### 2025-12-19 00:23 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-19 01:00 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-19 01:56 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-12-19 02:21 UTC: resolved
Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.

From the builder: does your app depend on New Relic? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=new-relic) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention New Relic.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-af118d1314), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.