# Next-Gen Entity Platform Issues

- Provider: [New Relic](https://down.guide/new-relic)
- Level: confirmed
- Impact: Partial outage
- lasted 7m
- started 2026-10-28 09:35 UTC
- Dashboards : JP
- id: DWN-c20e56bc35
- Official page: https://stspg.io/2b1pcjvrxpgx

## Updates from New Relic
### 2026-10-28 09:33 UTC: investigating
We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.

### 2026-10-28 09:35 UTC: investigating
We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.

### 2026-10-28 09:42 UTC: resolved
Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.

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