# Agents experiencing tunnel connection errors

- Provider: [ngrok](https://down.guide/ngrok)
- Level: confirmed
- Impact: Degraded
- lasted 4h 46m
- started 2024-07-17 14:32 UTC
- Region - AP, Region - AU, Region - EU +5
- eu, us
- id: DWN-16409e5e5d
- Official page: https://stspg.io/dgrldm0c97yc

## Updates from ngrok
### 2024-07-17 14:32 UTC: investigating
Agents are experiencing tunnel connection errors (3200) for a subset of users. We are investigating this issue.

### 2024-07-17 16:31 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-07-17 17:38 UTC: monitoring
We are continuing to monitor for any further issues.

### 2024-07-17 19:18 UTC: resolved
This incident has been resolved.

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