# Endpoints using traffic policies are erroneously hitting limits

- Provider: [ngrok](https://down.guide/ngrok)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 25m
- started 2026-09-08 19:01 UTC
- Dashboard (https://dashboard.ngrok.com)
- id: DWN-5226219f44
- Official page: https://stspg.io/w90tznpdgvdk

## Updates from ngrok
### 2026-09-08 19:01 UTC: investigating
We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com

### 2026-09-08 19:29 UTC: investigating
Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.

### 2026-09-08 19:30 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-08 19:37 UTC: monitoring
A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.

### 2026-09-08 20:26 UTC: resolved
This incident has been resolved.

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