# Some accounts getting suspended without warning

- Provider: [ngrok](https://down.guide/ngrok)
- Level: confirmed
- Impact: Degraded
- lasted 3d 19h
- started 2024-07-13 18:21 UTC
- id: DWN-83c46babf0
- Official page: https://stspg.io/phwm3kb19ptk

## Updates from ngrok
### 2024-07-13 16:18 UTC: investigating
We are currently investigating this issue.

### 2024-07-13 18:21 UTC: identified
We have identified impacted accounts that were improperly suspended by our billing system not recognizing invoices as paid.
We have worked to ensure that accounts are no longer suspended, and are working to reinstate their paid subscriptions, where applicable.
If your paid subscription is missing, we will work to add it again. In the meantime, you can resubscribe with the following steps:
1. Log in to your ngrok account
2. Click on “Billing”on the bottom left
3. Resubscribe to your original plan
Thank you for your patience.

### 2024-07-16 16:32 UTC: monitoring
We have identified and remediated the core issue impacting our billing system. All accounts impacted have the correct subscription plan enabled on their account, and will receive an email today. Thank you for your patience.

### 2024-07-17 14:08 UTC: resolved
This incident has been resolved.

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