# Intermittent issue downloading the ngrok agent

- Provider: [ngrok](https://down.guide/ngrok)
- Level: confirmed
- Impact: Degraded
- lasted 2h 29m
- started 2025-11-26 18:28 UTC
- ngrok Agent and Libraries
- id: DWN-bf550c16ae
- Official page: https://stspg.io/k3gbcr5wcxtx

## Updates from ngrok
### 2025-11-26 18:28 UTC: identified
We are seeing intermittent failures when attempting to download or upgrade the ngrok agent. We have identified the issue and working on a fix.

### 2025-11-26 20:21 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-11-26 20:44 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-11-26 20:57 UTC: resolved
This incident has been resolved.

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