# New accounts or newly created authtokens are not able to connect

- Provider: [ngrok](https://down.guide/ngrok)
- Level: confirmed
- Impact: Degraded
- lasted 36m
- started 2026-09-03 23:34 UTC
- id: DWN-cae37b6047
- Official page: https://stspg.io/bvhnjx5zffsq

## Updates from ngrok
### 2026-09-03 23:34 UTC: investigating
New accounts or newly created authtokens are not able to connect. Users get Team is looking into the issue.

### 2026-09-04 00:01 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-04 00:11 UTC: resolved
This incident has been resolved.

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