# Agent connections in the SA region are receiving errors when starting

- Provider: [ngrok](https://down.guide/ngrok)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2025-08-12 15:20 UTC
- Region - SA
- id: DWN-d1e82779ba
- Official page: https://stspg.io/3br214p36v7v

## Updates from ngrok
### 2025-08-11 23:52 UTC: investigating
We are currently investigating this issue.

### 2025-08-12 00:49 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-08-12 01:00 UTC: resolved
This incident has been resolved.

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