# Unable to upgrade to pro or enterprise plans

- Provider: [ngrok](https://down.guide/ngrok)
- Level: confirmed
- Impact: Partial outage
- lasted 42m
- started 2024-12-10 23:02 UTC
- Dashboard (https://dashboard.ngrok.com)
- id: DWN-d470627c72
- Official page: https://stspg.io/mfwp2h1td1t5

## Updates from ngrok
### 2024-12-10 23:02 UTC: investigating
We are currently investigating this issue.

### 2024-12-10 23:26 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-12-10 23:43 UTC: resolved
This incident has been resolved.

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