# Delay in generating and renewing certificates for custom domains

- Provider: [ngrok](https://down.guide/ngrok)
- Level: confirmed
- Impact: Degraded
- lasted 2h 9m
- started 2026-05-08 20:12 UTC
- Certificates
- id: DWN-dddd532c19
- Official page: https://stspg.io/tr54s6mrfqpr

## Updates from ngrok
### 2026-05-08 20:12 UTC: investigating
Our certificate provider has run into an issue and is currently pausing generation and renewal of certificates.

### 2026-05-08 21:28 UTC: monitoring
Our provider has fixed their system.

### 2026-05-08 22:21 UTC: resolved
This has been resolved

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