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Notion

Promotional offers may not apply correctly to subscriptions

Degraded Lasted 12h 14m · started · Notion's page

Level
confirmed
Worst impact
Degraded
Down Index
23of 100

What to do

  • Check whether your product depends on Notion. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 12h 14m it lasted.

    Anything that failed between 2026-09-03 11:32 UTC and 2026-09-03 23:46 UTC may need a replay.
  • Subscribe to Notion's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=notion works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Notion 3

  1. investigating

    We’re investigating an issue that may prevent eligible promotional offers from applying correctly to new or renewing subscriptions. Affected users may see an unexpected charge or may be unable to complete an upgrade.

    provider

  2. monitoring

    The issue has been resolved for new users. We are contacting known affected users to confirm that we will issue refunds today; it may take several days for refunds to appear, depending on bank processing times.

    provider

  3. resolved

    This issue is now resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-9793550be7

Is Notion still down?

No, this incident was resolved 2026-09-03 23:46 UTC. For Notion's live state, see https://down.guide/notion.

How long did it last?

12h 14m, from 2026-09-03 11:32 UTC to 2026-09-03 23:46 UTC, by the times Notion posted.

What caused it?

Notion hasn't published a root cause. If it does, it shows here.

Where does this come from?

Notion's official status page, https://www.notion-status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.