# Elevated responses times for API Services

- Provider: [Novu](https://down.guide/novu)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 13m
- started 2026-01-31 09:45 UTC
- id: DWN-0d7f1b6634
- Official page: https://novustatus.com/incident/815678

## Updates from Novu
### 2026-01-31 09:45 UTC: update
We have observed elevated error rates and response times on our API endpoints. A downstream provider outage was flagged on our systems. We have bypassed any connections to the down stream provider and implemented routing to a fallback mechanism. Team is monitoring the situation to restore full capabilities.

### 2026-01-31 10:40 UTC: update
API response times are normal, we are working with the 3rd party vendor to restore full capabilities. Currently it affects the "Usage" analytical page.

### 2026-01-31 11:58 UTC: resolved
Services are fully restored

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