# Elevated response times on US API service

- Provider: [Novu](https://down.guide/novu)
- Level: confirmed
- Impact: Degraded
- lasted 15m
- started 2025-10-13 19:50 UTC
- us
- id: DWN-4078b72b45
- Official page: https://novustatus.com/incident/742904

## Updates from Novu
### 2025-10-13 19:50 UTC: update
We are monitoring increased latency on US API services, a system scale operation has been initialised and we are monitoring the response times.

### 2025-10-13 20:00 UTC: update
Response times are back at normal rates, and we still observing the service performance.

### 2025-10-13 20:05 UTC: resolved
Services are back to normal response times.

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