# Slow response times on US - API observed

- Provider: [Novu](https://down.guide/novu)
- Level: confirmed
- Impact: Degraded
- lasted 4h 6m
- started 2025-10-14 22:09 UTC
- us
- id: DWN-664c89bb3b
- Official page: https://novustatus.com/incident/743636

## Updates from Novu
### 2025-10-14 22:09 UTC: update
We are seeing slow response times on the API, the team is looking into it

### 2025-10-15 00:09 UTC: update
We are working with out cloud provider on mitigating the issue. Updates will be posted on the thread.

### 2025-10-15 02:15 UTC: resolved
API Response times are returning to normal, as well as dashboard loading. We are observing the latency

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