Service Degradation Due to Downstream Provider Issues

What to do

• Check whether your product depends on Novu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h it lasted.

  Anything that failed between 2025-11-18 13:25 UTC and 2025-11-18 17:25 UTC may need a replay.

• Subscribe to Novu's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=novu works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Novu 3

1. updateNov 18, 2025, 1:25 PM UTC

   We are currently experiencing degraded performance in some services due to an issue with one of our downstream service providers . Our systems are operational, but certain requests may be slower than usual or intermittently affected. We are monitoring the situation closely and will provide updates as soon as the provider implements a fix. Thank you for your patience.

   provider

2. updateNov 18, 2025, 2:47 PM UTC

   The issue with our downstream service provider appears to be resolved. All services are currently functioning as expected. We are continuing to monitor the situation closely to ensure full stability. Thank you for your patience and understanding.

   provider

3. resolvedNov 18, 2025, 5:25 PM UTC

   All systems are now fully operational and back to normal. Everything is running smoothly, and all services are a go. Thank you for your patience.

   provider

Corrections

None so far.

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