# Service Degradation Due to Downstream Provider Issues

- Provider: [Novu](https://down.guide/novu)
- Level: confirmed
- Impact: Degraded
- lasted 4h
- started 2025-11-18 13:25 UTC
- id: DWN-6ed58d4019
- Official page: https://novustatus.com/incident/769029

## Updates from Novu
### 2025-11-18 13:25 UTC: update
We are currently experiencing degraded performance in some services due to an issue with one of our downstream service providers . Our systems are operational, but certain requests may be slower than usual or intermittently affected.
We are monitoring the situation closely and will provide updates as soon as the provider implements a fix. Thank you for your patience.

### 2025-11-18 14:47 UTC: update
The issue with our downstream service provider appears to be resolved. All services are currently functioning as expected. We are continuing to monitor the situation closely to ensure full stability.
Thank you for your patience and understanding.

### 2025-11-18 17:25 UTC: resolved
All systems are now fully operational and back to normal. Everything is running smoothly, and all services are a go. Thank you for your patience.

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