CDN Response times from US dashboard users

What to do

• Check whether you use Novu in us, us-east-1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 41m it lasted.

  Anything that failed between 2025-10-20 16:28 UTC and 2025-10-20 18:09 UTC may need a replay.

• Subscribe to Novu's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=novu works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Novu 3

1. updateOct 20, 2025, 4:28 PM UTC

   Our downstream CDN provider is experiencing issues serving traffic from the us east nodes, and can cause elevated response times when trying to load the dashboard. This only affects Admin Dashboards located in the us-east region. We are monitoring the situation with our CDN provider.

   provider

2. updateOct 20, 2025, 4:45 PM UTC

   This was further confirmed that only customer browsing from the US-East-1 region are affected by the slow loading times of the dashboard.novu.co client. No affects on API requests or notification processing.

   provider

3. resolvedOct 20, 2025, 6:09 PM UTC

   The CDN issues with the dashboard client has been resolved for customer in the US East region now. We will continue to monitor the situation

   provider

Corrections

None so far.

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