# CDN Response times from US dashboard users

- Provider: [Novu](https://down.guide/novu)
- Level: confirmed
- Impact: Degraded
- lasted 1h 41m
- started 2025-10-20 16:28 UTC
- us, us-east-1
- id: DWN-a7a65e7417
- Official page: https://novustatus.com/incident/747498

## Updates from Novu
### 2025-10-20 16:28 UTC: update
Our downstream CDN provider is experiencing issues serving traffic from the us east nodes, and can cause elevated response times when trying to load the dashboard.
This only affects Admin Dashboards located in the us-east region. We are monitoring the situation with our CDN provider.

### 2025-10-20 16:45 UTC: update
This was further confirmed that only customer browsing from the US-East-1 region are affected by the slow loading times of the dashboard.novu.co client. No affects on API requests or notification processing.

### 2025-10-20 18:09 UTC: resolved
The CDN issues with the dashboard client has been resolved for customer in the US East region now. We will continue to monitor the situation

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