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Novu

Inbox Feed API returning 504 and 502 errors

Partial outage Lasted 6m · started · Novu's page

Level
confirmed
Worst impact
Partial outage
Down Index
22of 100

What to do

  • Check whether your product depends on Novu. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 6m it lasted.

    Anything that failed between 2025-10-15 10:53 UTC and 2025-10-15 10:59 UTC may need a replay.
  • Subscribe to Novu's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=novu works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Novu 2

  1. update

    Due to overload caused by the incident, inbox feed endpoints experienced an elevated 502 and 504 error rates.

    provider

  2. resolved

    We have restored the inbox feed API, altho still experiencing slow response times on preference endpoints.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-e7d69533ad

Is Novu still down?

No, this incident was resolved 2025-10-15 10:59 UTC. For Novu's live state, see https://down.guide/novu.

How long did it last?

6m, from 2025-10-15 10:53 UTC to 2025-10-15 10:59 UTC, by the times Novu posted.

What caused it?

Novu hasn't published a root cause. If it does, it shows here.

Where does this come from?

Novu's official status page, https://novustatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.