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down.guideby Sazabi
Novu
DWN-fece1a3486NovuResolved

Slow response times observed on US API services

Major outage Lasted 8h 58m · started · Novu's page

Level
confirmed
Worst impact
Major outage
Regions
us

What to do

  • Check whether you use Novu in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 8h 58m it lasted.

    Anything that failed between 2025-10-15 10:36 UTC and 2025-10-15 19:34 UTC may need a replay.

  • Subscribe to Novu's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=novu works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Novu 6

  1. update

    The US API cluster is affected in slow response times and timeouts observed. The team is working on the issue

    provider

  2. update

    Inbox API endpoints are experiencing a downtime

    provider

  3. update

    Inbox endpoints are now back to operational mode, observing the response times. A DB operation has been performed to roll the affected nodes

    provider

  4. update

    We are still experiencing high load on the secondary nodes and working to restore their operational metrics

    provider

  5. update

    Response times are returned to normal times, except preference endpoints which still experience slow response times in some scenarios. We are performing database operations on the remaining secondary node. And Working with out database vendor on identifying the root cause.

    provider

  6. resolved

    The slow secondary instance was resolved and query times are back to normal on our API, we are working with our cloud vendor for a full RCA. The incident post mortem is available at: https://www.notion.so/novuhq/Preference-Schema-Indices-Incident-October-14-15-2025-285d03ad838f8024accacb4b589ec277

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-fece1a3486

Is Novu still down?

No, this incident was resolved 2025-10-15 19:34 UTC. For Novu's live state, see https://down.guide/novu.

How long did it last?

8h 58m, from 2025-10-15 10:36 UTC to 2025-10-15 19:34 UTC, by the times Novu posted.

What was affected?

Novu named in us.

What caused it?

Novu hasn't published a root cause. If it does, it shows here.

Where does this come from?

Novu's official status page, https://novustatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

Feed