# AWS Deployment Failures for Cloud Customers

- Provider: [Octopus Deploy](https://down.guide/octopus)
- Level: confirmed
- Impact: Partial outage
- lasted 6d 19h
- started 2026-04-01 08:36 UTC
- Octopus Cloud
- ap-southeast-2, us
- id: DWN-5df78fdc18
- Official page: https://stspg.io/slpby92g6q6f

## Updates from Octopus Deploy
### 2026-04-01 08:06 UTC: investigating
We are aware of an issue affecting Octopus Cloud customers running deployments that interact with AWS, including EKS/Kubernetes targets and AWS health checks. Impacted customers may see authentication errors when running these deployments.
Our team is actively investigating and working to resolve the issue.
Workaround:
If you are affected, adding your AWS region as an environment variable in your script steps may resolve the issue:
export AWS\_REGION= for Bash
$env:AWS\_REGION = " " for Powershell
E.g
export AWS\_REGION=ap-southeast-2
$env:AWS\_REGION = "ap-southeast-2"
We apologise for the disruption and will share further updates as our investigation progresses. If you need help in the meantime, please contact us at support@octopus.com

### 2026-04-01 08:36 UTC: investigating
We are aware of an issue affecting Octopus Cloud customers running deployments that interact with AWS, including EKS/Kubernetes targets and AWS health checks. Impacted customers may see authentication errors when running these deployments.
Our team is actively investigating and working to resolve the issue.
Workaround:
If you are affected, adding your AWS region as an environment variable in your script steps may resolve the issue:
export AWS\_REGION=\[REGION\] for Bash
$env:AWS\_REGION = "\[REGION\]" for Powershell
E.g
export AWS\_REGION=ap-southeast-2
$env:AWS\_REGION = "ap-southeast-2"
We apologise for the disruption and will share further updates as our investigation progresses. If you need help in the meantime, please contact us at support@octopus.com

### 2026-04-08 04:11 UTC: resolved
This incident has been resolved.

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