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Octopus Deploy

Cloud instances may be missing task log lines or show incorrect status for deployment steps

Degraded Lasted 13d 21h · started · Octopus Deploy's page

Level
confirmed
Worst impact
Degraded
Components
Octopus Cloud
Down Index
26of 100

What to do

  • Check whether you use Octopus Deploy Octopus Cloud. Check your stack

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  • Confirm your retries, queues and scheduled jobs caught up after the 13d 21h it lasted.

    Anything that failed between 2023-12-06 06:20 UTC and 2023-12-20 03:54 UTC may need a replay.
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Updates from Octopus Deploy 6

  1. investigating

    We have identified an issue where some Octopus Cloud instances since 20 November 2023 are missing some log lines from their task logs. Deployment steps that encounter this problem could also show the wrong status (e.g. showing as still running) even though the step has completed successfully. The deployment task will have the correct status. We are investigating this issue as a priority.

    provider

  2. investigating

    We have identified a workaround. The issue occurs when a deployment's task log is viewed while the deployment is running. If users navigate away from viewing a running deployment, all task log lines should be successfully saved. This will also avoid the issue where deployment steps may show the wrong status. We are working with our upstream provider to resolve this issue.

    provider

  3. identified

    We have identified the cause of the issue and are testing mitigations. We are working on this issue as a priority.

    provider

  4. identified

    We are currently rolling out a fix for this issue. We will provide an update once all Octopus Cloud instances have the fix applied.

    provider

  5. monitoring

    A fix has been implemented on all Octopus Cloud instances and we are monitoring for any further errors.

    provider

  6. resolved

    This issue has been resolved and we have not seen any further errors.

    provider

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Corrections

None so far.

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Questions about DWN-74ac021ba2

Is Octopus Deploy still down?

No, this incident was resolved 2023-12-20 03:54 UTC. For Octopus Deploy's live state, see https://down.guide/octopus.

How long did it last?

13d 21h, from 2023-12-06 06:20 UTC to 2023-12-20 03:54 UTC, by the times Octopus Deploy posted.

What was affected?

Octopus Deploy named Octopus Cloud.

What caused it?

Octopus Deploy hasn't published a root cause. If it does, it shows here.

Where does this come from?

Octopus Deploy's official status page, https://status.octopus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.