Skip to main content
Octopus Deploy

Docker Hub authentication issues

Partial outage Lasted 3h 12m · started · Octopus Deploy's page

Level
confirmed
Worst impact
Partial outage
Components
Octopus.com, Octopus Cloud
Down Index
37of 100

What to do

  • Check whether you use Octopus Deploy Octopus.com, Octopus Cloud. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 12m it lasted.

    Anything that failed between 2025-09-25 01:06 UTC and 2025-09-25 04:18 UTC may need a replay.
  • Subscribe to Octopus Deploy's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=octopus works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Octopus Deploy 4

  1. identified

    Docker Hub is experiencing an active incident: https://www.dockerstatus.com/pages/incident/533c6539221ae15e3f000031/68d47a2f93c09e05486d93a9 Octopus customers may experience issues pulling images from Docker Hub, including: 1. Octopus Server self-host images 2. Deployment process container images including execution containers and reference packages hosted by Docker Workarounds are available, please contact support@octopus.com.

    provider

  2. monitoring

    Docker has implemented a fix and we are monitoring.

    provider

  3. resolved

    The Docker Hub incident is resolved and we have not observed any ongoing issues.

    provider

  4. postmortem

    # **Incident Summary** Docker Hub experienced authentication issues that prevented access to container images, resulting in deployment failures for projects relying on those images. ## **What We're Doing** Following this incident, we've identified several improvements to enhance service resilience and customer communication: ### **Visibility & Monitoring** * Communicate third-party service outages more clearly on our status page * Explore in-app messaging to alert customers during service disruptions ### **Resilience & Good Practices** * Review image retrieval reliability and address identified risks * Share good practices with customers to help reduce impacts when Docker Hub is unavailable

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-86e5a3c7ee

Is Octopus Deploy still down?

No, this incident was resolved 2025-09-25 04:18 UTC. For Octopus Deploy's live state, see https://down.guide/octopus.

How long did it last?

3h 12m, from 2025-09-25 01:06 UTC to 2025-09-25 04:18 UTC, by the times Octopus Deploy posted.

What was affected?

Octopus Deploy named Octopus.com, Octopus Cloud.

What caused it?

Octopus Deploy hasn't published a root cause. If it does, it shows here.

Where does this come from?

Octopus Deploy's official status page, https://status.octopus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.