# Docker Hub authentication issues

- Provider: [Octopus Deploy](https://down.guide/octopus)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 12m
- started 2025-09-25 01:06 UTC
- Octopus.com, Octopus Cloud
- id: DWN-86e5a3c7ee
- Official page: https://stspg.io/07crzf0gqrvv

## Updates from Octopus Deploy
### 2025-09-25 01:06 UTC: identified
Docker Hub is experiencing an active incident: https://www.dockerstatus.com/pages/incident/533c6539221ae15e3f000031/68d47a2f93c09e05486d93a9
Octopus customers may experience issues pulling images from Docker Hub, including:
1. Octopus Server self-host images
2. Deployment process container images including execution containers and reference packages hosted by Docker
Workarounds are available, please contact support@octopus.com.

### 2025-09-25 01:23 UTC: monitoring
Docker has implemented a fix and we are monitoring.

### 2025-09-25 04:18 UTC: resolved
The Docker Hub incident is resolved and we have not observed any ongoing issues.

### 2025-10-09 03:37 UTC: postmortem
Incident Summary
Docker Hub experienced authentication issues that prevented access to container images, resulting in deployment failures for projects relying on those images.
What We're Doing
Following this incident, we've identified several improvements to enhance service resilience and customer communication:
Visibility & Monitoring
\* Communicate third-party service outages more clearly on our status page
\* Explore in-app messaging to alert customers during service disruptions
Resilience & Good Practices
\* Review image retrieval reliability and address identified risks
\* Share good practices with customers to help reduce impacts when Docker Hub is unavailable

From the builder: does your app depend on Octopus Deploy? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=octopus) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Octopus Deploy.

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